Question 1

What are Vizor Lumen smart glasses?

Accepted Answer

Vizor Lumen are AI-enabled smart glasses that let you capture photos and videos, ask questions by voice, take calls, and listen to audio — all hands-free. Designed for everyday real-world moments.

Question 2

What makes Vizor Lumen different from other smart glasses?

Accepted Answer

Unlike complex tech products, Vizor Lumen focuses on practical everyday use. It prioritizes capturing life's moments, getting instant AI answers, and staying present without constant screen addiction.

Question 3

Do I need a phone to use them?

Accepted Answer

Basic functions like recording, audio, and voice interaction work independently. You only need a phone for initial setup and transferring media to your library.

Question 4

Who are these glasses for?

Accepted Answer

They're built for parents catching family moments, travelers, commuters, and creators who need hands-free access to AI and high-quality POV capture.

Question 5

Can I take photos and videos hands-free?

Accepted Answer

Yes. The built-in 32MP Sony sensor lets you capture photos and record stabilized video directly from your point of view with a simple voice or tap command.

Question 6

How fast is the camera?

Accepted Answer

The camera supports 0.8s instant capture, ensuring you never miss a fleeting moment while fumbling for your phone.

Question 7

Is the video stable while moving?

Accepted Answer

Yes. Built-in Electronic Image Stabilization (EIS) keeps your POV footage smooth and professional, even while walking or jogging.

Question 8

Where are photos and videos stored?

Accepted Answer

Media is stored securely on the internal memory of the glasses and can be transferred wirelessly to your phone gallery via WiFi.

Question 9

What can the AI assistant do?

Accepted Answer

Powered by GPT-4o, you can ask questions out loud, identify objects in front of you, translate languages in real-time, and take hands-free voice notes.

Question 10

How do I activate the AI?

Accepted Answer

Activate the assistant using the wake phrase 'HeyCyan', followed by your request. It responds instantly through the built-in directional speakers.

Question 11

Does the AI use the camera to understand what I’m seeing?

Accepted Answer

Yes. You can point at objects or text and ask questions like 'What is this plant?' or 'Translate this menu', and the AI uses the camera input for context.

Question 12

Can I listen to music without earbuds?

Accepted Answer

Yes. Vizor Lumen uses Open-Ear 3D Spatial Audio, allowing you to hear music and podcasts clearly while remaining fully aware of your surroundings.

Question 13

Are phone calls clear?

Accepted Answer

Yes. The dual-microphone assembly features ambient noise reduction to keep your voice clear and crisp during outdoor calls.

Question 14

How long does the battery last?

Accepted Answer

Battery life varies by use case, typically providing a full day of mixed use or up to 12 hours of continuous audio playback.

Question 15

Are they waterproof?

Accepted Answer

They feature an IP65 water and dust resistance rating. This means they are safe for rain, sweat, and splashes, but should not be submerged.

Question 16

How long does charging take?

Accepted Answer

A full charge typically takes between 1.5 and 2 hours using the provided charging cable or case.

Question 17

Do people know when I’m recording?

Accepted Answer

Yes. Privacy is a core design pillar. A visible LED light turns on automatically whenever the camera is recording, so those around you are informed.

Question 18

Is my data secure?

Accepted Answer

Absolutely. Data is stored on-device and transferred via secure encryption. We prioritize privacy by design with clear indicators and user-controlled syncing.

Question 19

Is there a warranty?

Accepted Answer

Yes. Every pair of Vizor Lumen comes with a standard 1-year manufacturer's warranty covering all hardware defects.

Question 20

Can I return the product?

Accepted Answer

We offer a 30-day risk-free trial. If you are not satisfied with your Vizor Lumen, you can return them for a full refund within the first 30 days.

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